Thank you for choosing Mydentoys! We stand behind the quality of our handcrafted wooden toys and are committed to ensuring your satisfaction. Our Warranty Policy outlines what is covered, how long the warranty lasts, and what you can expect from us if your item experiences an issue within the warranty period.
1. What Our Warranty Covers
At Mydentoys, we take pride in every item we produce and guarantee that our products are free from defects in workmanship and materials. Our warranty covers:
- Failure of Workmanship and Craftsmanship: Any issues that arise from faulty assembly or finishing of the product.
- Failure of Materials: Coverage includes problems with materials such as wood, adhesives, and other components used in our toys.
- Production Defects: Any manufacturing errors, such as incorrect assembly or imperfections, that impair the quality and function of the product.
- Delivery Defects: Any damages incurred during the shipping process, which result in the product arriving defective or damaged.
What Our Warranty Does Not Cover:
Our warranty does not extend to general wear and tear, accidental damage, or issues caused by using the item outside its intended purpose. The warranty does not cover fluctuating fit, misuse, or failure to follow the product care instructions provided. For example, using the toy in wet environments, applying external chemicals, or mishandling the item may void the warranty.
2. Warranty Period
This warranty lasts for 365 days (1 year) from the date of purchase. During this period, any qualifying issues with your item will be handled according to the terms stated in this policy. Please keep your purchase receipt or order confirmation as proof of purchase, as this will be required to validate the warranty.
3. How We Handle Warranty Claims
If a defect arises within the warranty period, please contact us at Hello@mydentoys.com to begin the warranty claim process. You may be asked to provide photos or other documentation of the defect to assist in assessing your claim.
- Replacement: If the item is found to be defective under our warranty coverage, Mydentoys will attempt to replace it with a new item of similar design, composition, and price.
- Refund: If a suitable replacement is unavailable, we will issue a partial or full refund for the original purchase price, depending on the extent of the defect and our agreement with the customer.
- Process Time: Warranty claims typically take 7-10 business days to be processed once the claim and any requested documentation have been received.
4. How to File a Warranty Claim
To ensure a smooth warranty process, please follow these steps:
- Contact Customer Support: Email us at Hello@mydentoys.com with a description of the issue, purchase details, and any relevant photos of the defect.
- Receive Authorization: Our Customer Support Team will review your claim and provide further instructions. Please do not return any products before receiving authorization, as unauthorized returns may not be processed.
- Resolution: Once authorized, our team will work with you to either replace the item or process a refund according to this policy.
5. Important Notes
- Product Care: Please follow the care instructions provided with your Mydentoys product to avoid voiding the warranty. Proper care ensures the longevity of our handcrafted toys and preserves their quality for extended use.
- Shipping Costs: Mydentoys will cover shipping costs for approved warranty claims within the first 30 days after purchase. Beyond this period, any shipping costs related to warranty claims may be the customer’s responsibility, as per our discretion.
- Limitations: This warranty is limited to the original purchaser of the product and is non-transferable. Warranty claims are valid only for products purchased directly from Mydentoys or authorized retailers.
We are dedicated to ensuring your satisfaction and are here to support you with any questions or concerns. Thank you for choosing Mydentoys, where quality craftsmanship and your child’s joy are our top priorities! Please feel free to contact us anytime to discuss your warranty claim or learn more about caring for your Mydentoys products.
Contact Information
📩 Email: Hello@mydentoys.com
🌐 Address:
- Vietnam Office: Room 307, 7th Floor, HM Town Building, 412 Nguyen Thi Minh Khai, Ward 05, District 3, Ho Chi Minh City, Vietnam
- UK Office: 24-26 Arcadia Avenue, Fin009/14882, London N3 2JU, United Kingdom