Order Cancellation Policy

We understand that circumstances may change, and you might need to cancel your order. However, please keep in mind that all products from Mydentoys are personalized and specially crafted to meet your specifications. Once you place an order, we allocate time in our schedule exclusively for creating your unique item. Due to this, it is important to review our cancellation terms carefully.

1. Cancellation Window

You can cancel or modify your order within 6 hours of placing it. After this 6-hour window, we begin the preparation and production process to create your personalized item, making it impossible to cancel or change the order.

2. How to Request a Cancellation

If you need to cancel an order within the 6-hour period, please contact us as soon as possible:

  • Email: support@mydentoys.com
  • Response Time: Our Customer Support Team will respond to your cancellation request within 24 hours. Once we confirm your cancellation, you will receive a full refund.

3. Cancellations After 6 Hours

After 6 hours, we regret that cancellations or modifications cannot be accommodated, as production will have started for your personalized item. We encourage customers to review their orders carefully before submitting them to ensure accuracy in personalization details.

4. Important Notes

  • Personalized Items: Due to the nature of customized products, cancellations, returns, and modifications are limited to the initial 6-hour period.
  • Order Confirmation: You will receive an email confirmation of your order immediately after purchase. Please review this email to ensure that all details are correct. Any errors should be reported within the 6-hour cancellation window.

Thank you for understanding the unique process involved in crafting your personalized Mydentoys item. We are committed to providing high-quality, customized toys that bring joy to children and families. If you have any questions regarding this policy, please don’t hesitate to reach out to us.

Contact Information
📩 Email: support@mydentoys.com

We appreciate your cooperation and are here to help with any questions about your order.